Privacy policy

Travel Yaab Experiences website is owned by TRAVEL YAAB EXPERIENCES S.A.S.. DE C.V., which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Travel Yaab Experiences, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Travel Yaab Experiences website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Travel Yaab Experiences, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via contacto@yaabexperiences.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contacto@yaabexperiences.com.

Política de Privacidad de Travel Yaab Experiences

Travel Yaab Experiences (en adelante, "la Agencia"), con sede en Puebla, México, y licencia SECTUR 04211142324, se compromete a proteger la privacidad de sus datos personales en cumplimiento de la Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP). Esta Política explica cómo recopilamos, usamos, compartimos y protegemos sus datos al utilizar nuestro sitio web https://yaabexperiences.com/ o contratar servicios. Al proporcionar sus datos, Usted consiente su tratamiento conforme a esta Política.

1. Datos Recopilados

Recopilamos datos personales necesarios para prestar servicios turísticos, incluyendo:

Datos de identificación: Nombre, edad, nacionalidad, número de pasaporte o identificación oficial.
Datos de contacto: Correo electrónico, teléfono, dirección.
Datos financieros: Información de tarjetas de crédito/débito para procesar pagos (almacenados de forma segura y encriptada).
Datos sensibles: Información de salud o preferencias (e.g., necesidades especiales para tours), solo con su consentimiento expreso.
Datos de uso: Información automática como IP, cookies y preferencias de navegación para mejorar el sitio.

Estos datos se obtienen directamente de Usted (e.g., formularios de reserva) o indirectamente (e.g., cookies).

2. Uso de los Datos

Utilizamos sus datos para:

Procesar reservas, cotizaciones y pagos de servicios turísticos.
Enviar confirmaciones, actualizaciones sobre cambios en itinerarios y ofertas personalizadas.
Cumplir obligaciones legales (e.g., facturación fiscal).
Realizar análisis internos para mejorar servicios y prevenir fraudes.
Gestionar quejas o reclamaciones.

No usamos sus datos para fines no relacionados sin su consentimiento.

3. Compartir Datos

Compartimos datos con Proveedores (e.g., aerolíneas, hoteles) únicamente para prestar los servicios contratados. También podemos compartir con autoridades competentes por requerimientos legales. No vendemos ni rentamos datos a terceros para marketing. En transferencias internacionales (e.g., reservas en el extranjero), aseguramos cláusulas de protección equivalentes.

4. Seguridad

Implementamos medidas técnicas, administrativas y físicas (e.g., encriptación, firewalls) para proteger sus datos contra accesos no autorizados, pérdidas o alteraciones. Sin embargo, ninguna transmisión en línea es 100% segura.

5. Derechos ARCO

Usted tiene derecho a Acceder, Rectificar, Cancelar u Oponerse al tratamiento de sus datos (Derechos ARCO). Para ejercerlos, envíe una solicitud por escrito a contacto@yaabexperiences.com, incluyendo identificación y detalles específicos. Responderemos en un plazo máximo de 20 días hábiles.

6. Cookies y Tecnologías Similares

Usamos cookies para personalizar la experiencia en el sitio. Puede configurar su navegador para rechazarlas, pero esto podría limitar funcionalidades.

7. Modificaciones y Contacto

La Agencia puede actualizar esta Política, notificando cambios en el sitio web. Para consultas, contacte a contacto@yaabexperiences.com o al +52 221 225 6318.

Estos documentos se basan en prácticas estándar de agencias de viajes en México y no sustituyen asesoría legal profesional. Se recomienda consultar a un experto para adaptaciones específicas.